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Customer Case Studies


Building a stronger Marketing foundation: How The Associated Press modernised ROI reporting, preferences, and lead management
When a global organisation like The Associated Press (TAP) wants to modernise its Marketing Operations, the goal isn’t just new tools, it’s creating clarity, compliance, and consistency that scale.


Seamless Marketing Automation migration: How Progress integrated ShareFile into Eloqua
When Progress acquired ShareFile, they faced a classic challenge in Marketing Operations: How to migrate an entire marketing automation system into an existing production platform without disrupting campaigns, losing data, or compromising compliance.


From data chaos to clarity: How Norstella unified marketing performance with Tableau
For Norstella’s marketing team, reporting had become a scavenger hunt. Data lived across multiple systems, filters didn’t align, and every “simple” question about performance meant another round of manual pulls, spreadsheets, and late nights reconciling mismatched numbers.


How Dash Solutions used ABX to build alignment, focus, and momentum in healthcare disbursements
For Dash Solutions, marketing is more than sending campaigns. It's about driving measurable impact in a competitive healthcare disbursements market. Despite a solid Account-Based Selling (ABS) foundation, the company was facing a familiar challenge: Marketing and sales often targeted the same accounts independently, account prioritization was inconsistent, and pipeline attribution was limited. Teams were spread thin, chasing the same prospects, and struggling to understand wh


How a finance based client boosted deliverability, compliance, and control in Salesforce Marketing Cloud
When your Marketing Operations span multiple business units, consistency and visibility can make or break performance. One of our finance clients felt that complexity had grown quietly over time, until reporting felt fragmented, deliverability checks were reactive, and simple absences could throw campaign schedules off balance.


Maximizing ABM success: How we optimized their 6Sense investment
A leader in digital experience and business application solutions, sought to enhance their 6Sense investment to better align with their Account-Based Marketing (ABM) strategy.


How Citeline and Sojourn rewrote the Playbook for modern Marketing Operations
These aren’t just isolated wins. Together, they paint a picture of what smart, agile Marketing Operations can look like when strategy meets execution.
Sojourn didn’t just bring tools. We brought structure, clarity, and momentum to complex enterprise challenges. And Citeline’s team? They delivered every step of the way.


Inside Norstella’s successful HubSpot consolidation project : Two brands. Five weeks. One seamless migration.
Norstella’s objective was clear: consolidate platforms to boost efficiency, enhance data quality, cut costs, and enable smarter cross-selling and analytics.


Fixing the inbox problem: The path to a higher sender score
The Challenge A national telecomms client that we've worked with for a number of years and provide deliverability services to, were...


Smurfit Westrock: Transforming marketing attribution for better insights and cost efficiency
Understanding how marketing efforts influence buyer behavior is critical in today’s complex B2B landscape.


Partner Q&A: How Instant Marketing Works with Sojourn to Achieve Customer Success
We recently had a conversation with one of our partners, UK-based Instant Marketing, about when and why we partner to help our customers.


Celebrating Nicky Clarke’s Bronze Award at the B2B Marketing Awards 2024
Thrilled to congratulate Nicky Clarke, Head of Marketing Operations at VMO2 Business, on her shortlisting for B2B Marketer of the Year!


Transforming Digital Marketing: The Success of VMO2 Business’s Digital Media & Marketing Operations Team
A high-performing, data-driven digital marketing engine that’s helping VMO2 Business deliver measurable results...


Driving Visibility into the Customer Journey: How Smurfit Westrock Transformed its Lead Management
Sojourn Solutions has been helping Smurfit Westrock with their primary focus of lead management over the last 3 years.


How Partnering with Instant Marketing Adds Value for Our Customers at Sojourn
“We collaborate with our partners to help our customers,” says Kristin Connell, Global Head of Strategy & Innovation at Sojourn Solutions.


How UCLA Health used 2 Eloqua's to extend marketing's reach and manage global subscription data
UCLA Health's Marketing Operations team asked Sojourn to design a way to integrate subscription data between their two Eloqua platforms.


How Citeline Rapidly Migrated to Eloqua from Salesforce Marketing Cloud
Learn how Citeline's migration to Eloqua from Salesforce Marketing Cloud was completed in 6 months - with an 88% savings in license costs.


Email Marketing personalization leads to 10% increase in global company event registrants
The bottom line result of the “personalization” email solution was a 10% increase in overall email channel performance.


A StackTastic Project: How Thomson Reuters Transformed Its Martech Management and Performance
Thomson Reuters is a global AI and technology company that provides trusted data and information/business intelligence to professionals...


How UCLA Health tackled complex data to send highly personalized emails using Eloqua
UCLA Health needed an easy way to manage email contacts with complex many-to-one relationships, so they asked Sojourn for help.


How Citeline Reduced Martech Stack Complexity (While Personalizing 1.6M Emails Per Month)
Citeline/Norstella is a $5 billion business with more than 1,000 employees that delivers high-quality content (pharma intelligence) to a...


How Citeline automated campaign naming conventions in Eloqua (and improved results)
Citeline improved results by automating their campaign naming conventions using Eloqua plus the Eloqua/SFDC integration for their teams.


Getac’s 1st-party cookie strategy generated 55% increase in ad targeting efficiency
Data is the fuel that powers modern marketing, enabling better understanding of customer needs that leads to better engagement, better...


O2's Marketing Operations increases campaign efficiency 27% via new Operational Processes (post 4 of 5)
O2 is a great example of how improved operational processes can not only drive efficiency but also enable a marketing operations team.


How Reuters revved up ROI and funnel optimization by building a Demand Generation engine
In 2020, Reuters’ goal was the transformation of its disjointed infrastructure - integrating digital assets, unifying websites, and more.


Quest Diagnostics teams up with Sojourn to future-proof marketing ops & navigate a pandemic
Quest Diagnostics and Sojourn examined where the company was, i.e., an inefficient and confusing place, and mapped out the future direction.


10 lessons learned: How Progress improved its with multi-touch attribution (post 2 of 2)
In this post, we’ll share the 10 key lessons Progress learned during its MTA journey, as told by their Director of Marketing Operations.


How O2 improved its data management, achieved better marketing-sales alignment, and enhanced lead generation
O2's marketing team found itself experiencing problems around its data - this post spotlights how they improved data management and more.


How Progress improved marketing performance with multi-touch attribution (post 1 of 2)
Progress’s MTA journey began with a change in C-level leadership a few years ago. The new team “was used to seeing multi-touch attribution."


How FIS untangled complexity and drove marketing efficiency for Loyalty Solutions via Eloqua
How the Loyalty Insights team at Loyalty Solutions, FIS, untangled complexity and drove marketing efficiency using Oracle Eloqua.


How Naylor drove efficiency and growth with new automated email renewal solution
We partnered with Sojourn Solutions to help us address the challenge of driving technological transformation to enable us to work smarter.


How Naylor scaled sales team adoption of its new automated email renewal solution
How does an enterprise organization go about scaling adoption of its new Eloqua-driven automated email renewal solution with its sales team?


S&P Global Platts migrates to Marketo, boosting bottom line
A strategic focus across S&P Global is LEAN efficiency and process, and efforts like this contribute significantly to our strategic...
Discover The Sojourn Blog


Building an AI-ready HubSpot: The foundations that pay off
AI in HubSpot is not a magic layer you sprinkle on top of chaos. It is more like a turbocharger. If the engine is healthy, you feel the lift immediately. If the engine is full of duct tape and mystery fluids, you just reach the next breakdown faster.


GDPR + eprivacy changes your Marketing Operations team may have missed.
If you’re a Marketing Ops team supporting multi-region websites, this is the part where you stop pretending one banner configuration works everywhere.


Marketing technology governance: The unsexy discipline saving budgets
If your stack has grown faster than your confidence in it, governance isn’t a “nice to have”. It’s the discipline that makes everything else work properly again.
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