I never set out to become a Marketing Operations professional. Somewhere along the line, between a love for data and a desire to make marketers’ lives easier, I found myself buried in dashboards, drowning in workflows, and relentlessly answering questions that seemed to have no answer. And somehow, the world still expects me to smile through it.

When your Marketing Operations span multiple business units, consistency and visibility can make or break performance. At Lincoln Financial, that complexity had grown quietly over time, until reporting felt fragmented, deliverability checks were reactive, and simple absences could throw campaign schedules off balance.

Sojourn Solutions spends its days in the messiest rooms of modern Marketing. We see teams with solid strategies, ambitious leadership, and stacks of tech that cost a fortune. Yet, time and again, Marketing Operations is expected to be the brain of the organisation while being treated like the underpaid assistant...

Every few years, Marketing Ops gets handed a shiny new “game-changer” that promises to solve all our problems. This time, it’s AI.

Marketing Ops is broken. You broke it. But we can fix it. If we’re honest enough to start now.

Marketing Operations isn’t being upgraded. It’s being rewritten. Teams that cling to comfort, dashboards, and incremental automation are setting themselves up for redundancy. Those who embrace strategy, oversight, and the human judgment AI cannot replicate... they will thrive.

At Sojourn, we’re regularly asked by clients to help define roles and responsibilities within the Marketing Operations function -...

Marketing Operations today is not what it was even three years ago. The tech stack is fatter. The acronyms are more confusing. And now - because the gods clearly thought we weren’t juggling enough - AI is in the mix, rewriting the rules faster than most of us can update our dashboards.

These aren’t just isolated wins. Together, they paint a picture of what smart, agile Marketing Operations can look like when strategy meets execution. Sojourn didn’t just bring tools. We brought structure, clarity, and momentum to complex enterprise challenges. And Citeline’s team? They delivered every step of the way.

If your Marketing Operations strategy hasn’t had a serious overhaul since Stranger Things Season 1… we have a problem. Because while the tech has sprinted ahead - hello AI, intent data, predictive modeling - the strategy holding it all together is still wearing skinny jeans and quoting "best practices" from 2017.

MOPs might not have the sex appeal of a brand refresh. But when the boardroom heat is on, they’re the coolest asset you’ve got.

By embracing sustainable marketing, B2B companies don’t just help the planet - they future-proof their business.

Social media isn’t just for B2C brands - it’s a goldmine for B2B marketers who know how to use it right.

Keeping up with MarTech advancements is both a necessity and a challenge!

why proving Marketing Operations value is so challenging and why it is so vital to business success!

What will define Marketing Operations in 2025? Let’s explore key trends and look at our predictions for what will shape the year ahead.

We recently had a conversation with one of our partners, UK-based Instant Marketing, about when and why we partner to help our customers.

Without their buy-in, even the most promising ideas risk being shelved.

Many marketing professionals fear that these innovations will render their roles redundant, creating a divide...

Ready to implement your MAP? Be sure to avoid these common mistakes to ensure that your investment delivers the results you're looking for.