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The Sojourn Solutions Blog
Explore a range of articles created by our industry experts that cover the latest trending topics in Marketing Operations


Go-to-market isn't a launch. It's an operating model.
The pattern repeats every time a company launches something new. A product, a feature, a service line, a market expansion. The GTM motion kicks off. A war room gets assembled. Slides get built. Messaging gets written. The campaign team builds landing pages, emails, ad creative, sales enablement. Everyone sprints for six weeks. The launch happens. The blog post goes live. The emails send. The ads run. Leadership checks the first two weeks of numbers. Then the whole thing quiet
6 min read


The privacy rules changed. Your measurement didn't
For about fifteen years, B2B marketing measurement was built on a simple premise: you can follow the buyer across the internet. Third-party cookies tracked their journey across websites. Ad platforms tracked their impressions and clicks. Data brokers matched their online behavior to their identity. The CRM stitched it all together into a neat story: this person saw this ad, visited this page, downloaded this asset, attended this webinar, and eventually became a customer. That
6 min read


Most marketing teams have never mapped their own tech debt. That's why it keeps growing
Engineering teams have a name for the accumulated shortcuts, workarounds, and deferred maintenance in their codebase. They call it technical debt. They track it. They budget for paying it down. They discuss it in sprint planning and include it in capacity allocation. Technical debt is a recognized, managed category of work in every serious engineering organization. Marketing teams have the exact same problem. They just don't have a name for it. The outdated workflow that nobo
7 min read


Multi-region marketing is where every operational weakness gets exposed
Running marketing in one region hides a lot of problems. The data is messy but manageable because one person understands the quirks. The processes aren't documented but they work because the same team runs them every time. The consent management is informal but functional because everyone operates under the same regulatory framework. The naming conventions are inconsistent but navigable because the team that built the instance is the team that uses it. Then the organization e
7 min read


The best MOPs teams run retrospectives. Nobody else in marketing does
After every sprint, every deployment, every major release, engineering teams do something that marketing teams almost never do: they sit down and talk about what happened. Not a celebration. Not a blame session. A structured conversation about what worked, what didn't, and what to change next time. It's called a retrospective. It's one of the most basic practices in engineering. And it's almost completely absent from marketing operations - despite the fact that MOPs teams run
6 min read


Clicks don't mean what they used to
The click was the foundation of everything. Email performance - measured in clicks. Content effectiveness - measured in clicks. Ad performance - measured in clicks. Campaign success - measured in clicks that led to form submissions that became leads that entered the pipeline. The entire B2B marketing measurement infrastructure was built on one assumption: that a click means interest, and more clicks means more interest, and the channel or content that generates the most click
5 min read


Marketing is about to have its DevOps moment
A decade ago, engineering teams hit a wall. The people building software and the people running software were separate teams with separate priorities, separate tools, and separate definitions of success. Developers optimized for speed - ship features fast. Operations optimized for stability - don't break production. The two goals were fundamentally in tension, and the tension produced a predictable pattern: developers built things that operations couldn't run, operations bloc
6 min read


Your buyers are about to send AI agents to evaluate you
Right now, when a B2B buyer evaluates vendors, a human does the research. They visit websites, read content, compare features, check reviews, ask peers, and build a shortlist based on what they find. The process takes weeks. It's manual, subjective, and influenced by whatever the buyer happens to encounter during their research window. That process is about to change fundamentally. Not in five years. Now. AI purchasing agents - autonomous systems that research, compare, and s
5 min read


You measure everything about your marketing except whether anyone actually liked it
Marketing has never had more data about its own performance. Every email tracked. Every click counted. Every form submission logged. Every lead scored, staged, routed, and attributed. The reporting infrastructure is enormous. The dashboards are detailed. The team can tell you exactly how many people opened the email, clicked the link, visited the page, downloaded the asset, and entered the pipeline.
5 min read


The moment you stop being able to explain what your marketing system does in plain English is the moment you've lost control of it
Try this exercise. Pull someone on your marketing team aside - not the person who built the system, someone else - and ask them to explain how a lead moves through your marketing automation environment from first touch to sales handoff. No platform open. No notes. Just a verbal walkthrough. What you'll hear will tell you more about the health of your marketing operations than any dashboard. If they can walk through it clearly - how leads enter, how they get scored, what trigg
5 min read


The problem with best practices is that everyone's using them
Best practices are supposed to be the shortcut. The proven playbook. The thing that works. Someone figured it out, documented it, and now everyone can skip the hard thinking and go straight to execution. The problem is that everyone did exactly that. And now every B2B company is running the same plays, using the same frameworks, following the same advice - and wondering why nothing stands out. The gated ebook followed by a five-email nurture. The LinkedIn thought leadership c
4 min read


Journey orchestration sounds impressive until you realize nobody mapped the journey
Journey orchestration is the phrase on every platform vendor's roadmap. The pitch goes like this: instead of running disconnected campaigns across email, ads, web, and events, you orchestrate a seamless, multi-channel experience that adapts in real-time to the buyer's behavior and guides them through a personalized path from awareness to purchase. It sounds transformative. And in the rare cases where the foundation is solid, it genuinely can be. But in most B2B organizations,
5 min read


Marketing used to be about understanding people. Now it's about understanding platforms.
Ask a marketer from 15 years ago what they spent most of their time on and they'd say something like: understanding the customer. Researching what they need. Figuring out how to reach them. Writing something that would make them pay attention. The work was about people - understanding their motivations, their hesitations, their decision-making process. Ask a marketer today what they spend most of their time on and you'll get a very different answer. Configuring the MAP. Setti
5 min read


B2B buyers are getting smarter faster than B2B marketers are adapting
Something has shifted in B2B buying behavior and most marketing teams haven't caught up. The buyer who shows up on your website today is not the same buyer who showed up three years ago. Three years ago, they arrived early in their research process - looking for information, comparing options, trying to understand the category. They needed educating. They needed nurturing. They needed the whitepaper, the webinar, the email sequence that walked them through the problem and the
5 min read


Nobody Googles You Anymore
SEO isn't dead. But it's no longer the only game that matters for discovery, and it's no longer where the most consequential first impressions are being formed.
The shift from SEO to GEO isn't something to prepare for. It's something to respond to.
6 min read


The rise of sustainable marketing in B2B: Why it’s more than just a trend
By embracing sustainable marketing, B2B companies don’t just help the planet - they future-proof their business.
3 min read
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