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The Sojourn Solutions Blog
Explore a range of articles created by our industry experts that cover the latest trending topics in Marketing Operations


The problem with best practices is that everyone's using them
Best practices are supposed to be the shortcut. The proven playbook. The thing that works. Someone figured it out, documented it, and now everyone can skip the hard thinking and go straight to execution. The problem is that everyone did exactly that. And now every B2B company is running the same plays, using the same frameworks, following the same advice - and wondering why nothing stands out. The gated ebook followed by a five-email nurture. The LinkedIn thought leadership c
4 min read


The marketing industry rewards complexity and punishes simplicity
There's a pattern in how marketing teams get evaluated, promoted, and celebrated. Build a complex, multi-channel campaign with sophisticated segmentation, dynamic personalization, and AI-powered optimization across six touchpoints - and the team gets praised for the ambition and the sophistication. Build a simple email from a real person's name with a clear message and a single CTA - the one that actually outperforms the complex version - and nobody's impressed. It doesn't lo
5 min read


The marketing team that says 'No' more often will outperform the one that says 'Yes' to everything
In most marketing organizations, saying yes is the path of least resistance. A request comes in from sales - "can we do a campaign for this segment?" Yes. The CEO wants a presence at a new event - yes. Product marketing needs email support for a launch - yes. A partner wants co-branded content - yes. Someone read an article about a new channel and wants to test it - yes.
5 min read


Your competitors aren't beating you with better technology. They're beating you with better process.
There's a particular kind of panic that sets in when a competitor launches something impressive. A slick new campaign. A personalized experience that feels like it was built by a team twice your size. A webinar series that runs weekly without missing a beat. Content that shows up everywhere, perfectly timed, perfectly targeted. The instinct is to assume they have better tools. A more powerful platform. A bigger tech budget. Some integration or capability you don't have access
5 min read


You're reporting vanity metrics to leadership and everyone knows it
The quarterly marketing review follows the same script in most organizations. Someone opens a slide deck. The first few slides show activity metrics - emails sent, campaigns launched, webinars hosted, content pieces published. Then engagement metrics - open rates, click rates, form submissions, social impressions. Then the MQL number, presented with a slight uptick and a green arrow. Leadership nods. Someone asks a question about pipeline. The answer involves the word "influe
5 min read


The dirty secret of "best practice" Marketing Ops
Instead of asking whether something is "best practice", ask a better question. Is this right for us, right now?
6 min read
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